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As a general role; any cancellation or refund request should be made officially by submitting the below form within 30 days of making the payment, any request received after 30 days will be declined.
Cancellation or Refund request Form HERE
Cancellation Policy:
– If the client decided to cancel or hold an ongoing request, their payment will remain as a credit note in their account with us, and they may request the same service or another in the future by utilizing their available balance.
– The credit balance will remain valid up to one year from the date of the cancellation or hold request.
Refund Policy:
The process of refund and its value depends on many scenarios, hence our professional services are linked with government departments regulations and some third parties policies.
below are the terms & conditions of a refund
– If you request a refund before the “initial process” has started from our side, then you are entitled to a 100% refund.
– If you request a refund after the “initial process” has started from our side, 100% of the unpaid “government fees” will be refunded to you, while 25% of the “Service fees” will be deducted.
– If you request a refund after the “submission of the first step to a government entity”, 100% of the unpaid “government fees” will be refunded to you, while 50% of the “Service fees” will be deducted.
– If you request a refund after 50% of the steps are completed, 100% of the unpaid “government fees” will be refunded to you. and service fees will be deducted fully.
For any enquiries or clarification, you may write to us at [email protected]